- 01
Enquiry and quote
Tell us what you're shipping, the origin, the destination and your timeline. You get a fixed quote within 24 hours or less.
- 02
Documents and approvals
We contact both clinics or labs, confirm consent and paperwork, and arrange any import or export permits.
- 03
Shipper preparation
We charge a dry shipper with liquid nitrogen and check its temperature before it leaves us.
- 04
Collection and transit
A trained courier collects and signs for the material. Loggers record temperature and location throughout.
- 05
Delivery and records
The receiving team checks and signs for the material. You receive the chain-of-custody record and the temperature log.
Regulation
HFEA requirements for gametes and embryos, HTA for human tissue, plus destination-country rules.
Equipment
Dry shippers hold no free liquid, so they can't spill and are accepted for air transport.
Chain of custody
A signed handover at collection, at each transfer and on delivery.
People and insurance
Trained couriers [IATA training] and [insurance cover].
Your data
Health information handled under UK GDPR and shared only with the clinics involved.
Can't find your answer? A coordinator will talk it through.
Talk to us[Up to X days], which covers the planned journey with a wide safety margin for delays.